Terms of service – Family Memory

1. The provider and scope

Provider: [Provider name]
Registered office: [Registered office]
Registration number: [Company registration number]
Tax number: [Tax number]
Email: [Contact email]
Hosting provider: [Hosting provider name, address, contact]

These Terms of Service (“Terms”) govern the use of the Family Memory iOS app, the family web viewer and related services (the “Service”) between the Provider and the user. How we process personal data is described in our privacy policy, which applies together with these Terms.

The contract is concluded electronically when you create your account or accept an invite. It is not a written contract and is not filed by us; the current version of these Terms is always available on this page and can be saved and printed. These Terms are available in Hungarian and English; in case of any discrepancy the Hungarian version prevails, without prejudice to your rights as a consumer. We have not subscribed to any code of conduct. You can correct input errors during sign-up and at any time afterwards in the app.

2. Definitions

User: anyone who uses the Service with an account or an invite link.
Family: a shared space created in the Service where members share memories.
Owner: the creator of the family: has full access and can invite and remove members.
Parent: can manage child profiles, memories and media, and can invite others.
Viewer: an invited family member (e.g. a grandparent) who only sees published memories.
Memory: an entry about a given day, made up of photos, videos, an audio recording and text.
Content: everything a user uploads to or enters in the Service, including AI suggestions they accept.

3. The Service

Family Memory is a private family memory keeper. A parent uploads photos, videos and audio, or says what happened; the Service uses artificial intelligence to suggest a title and a short story, arranges memories on a timeline, and lets invited family members view them on a simple web page. The Service is not a public social network: content is only available to members of the family.

Features evolve over time; the app and the website show the current features and what each plan includes.

4. Account and sign-in

Only natural persons aged 18 or over with full legal capacity may create an account. Children may not use the Service.
You sign in to the iOS app with Sign in with Apple. Invited family members can open the web viewer through the invite link without an account or password and, if they provide an email address, return later using a sign-in link sent by email.
Provide accurate information and keep your devices, your Apple ID and invite links safe. An invite link works like a key: only send it to the person it’s meant for. If you notice unauthorised access, tell us immediately.
An account may be used by one person only and cannot be transferred.

5. Family roles and the parent’s responsibility

The owner and parents of a family decide whom to invite and which role to give them. An invite is valid for 14 days and can be used once; pending invites can be revoked and members removed at any time.

Whoever uploads content is responsible for ensuring that:

they are entitled to upload and share it (e.g. they made it or have permission);
the upload serves the child’s interests and, where parental responsibility is shared, the other parent agrees;
other adults who are recognisable in photos, videos or recordings have agreed to the recording being shared within the closed family space, and the content is removed at their request;
they only invite family members they trust and with whom they want to share their children’s photos.

Viewers can – if the family allows it – send hearts and write short comments on memories; comments are also subject to these Terms, and the family’s parents can delete them.

Viewers may view shared content for personal, family purposes only; they may not publish, forward or pass it on without the uploader’s permission.

6. Acceptable use

You may not use the Service for unlawful purposes or in a way that infringes the rights of others. In particular, it is forbidden to:

upload content that depicts minors in a sexual or sexualised way or shows the exploitation of children – if we become aware of such content we will suspend the account immediately, preserve the content for the authorities and report it to the police;
upload content that infringes another person’s privacy, rights in their image or voice, or copyright;
upload violent, hateful, harassing or deceptive content;
distribute malicious code, circumvent the Service’s security, attempt to access other users’ data without authorisation, overload the system or run automated bulk requests;
use the Service commercially or for anything other than family use (e.g. storing clients’ photos) without our prior permission.

We do not generally monitor content. If we are notified of unlawful content (at [Contact email]), we will investigate and, where necessary, remove it or disable access to it. Serious or repeated violations may lead to suspension or termination of the account.

7. Your content and intellectual property

Your content stays yours. Your rights in the photos, videos, recordings and texts you upload are not transferred to us.

So that we can provide the Service, you grant us a non-exclusive, royalty-free, non-transferable licence to store your content, process it technically (e.g. resize or convert it), pass it to our processor for AI suggestions, and display it to the family members you share it with. The licence applies only for this purpose and only for as long as we store the content. We do not use your content for advertising, do not make it public and do not use it to train AI models.

Once you accept or rewrite an AI-suggested title or story, you may use it freely as your own content; we claim no rights in it.

The app, the website, the Family Memory name and logo, the design and the software are the intellectual property of the Provider (or its licensors). You may use the Service only as intended and in accordance with these Terms; reverse engineering or copying the software is prohibited except where expressly permitted by law.

8. AI features

The title and story produced by the AI are a suggestion and may be wrong: it can misread a picture, guess the wrong event or phrase things inaccurately. Always review it before saving and rewrite it as needed.
We instruct the AI not to invent facts, but we cannot guarantee this in every case. Suggestions are not professional (e.g. medical, educational or legal) advice.
The AI feature relies on an external provider and may be temporarily unavailable; you can always create a memory manually.
The privacy policy describes what data the AI receives.

9. Free plan and subscription

The basic plan is free, with limited features and storage. The Family subscription adds features and a larger allowance; the app shows its current contents, limits and price before you buy. The subscription belongs to the family: any parent in the family can buy it, and it covers the whole family.

Purchase through Apple. You buy the subscription as an in-app purchase on the App Store, linked to your Apple ID (monthly or yearly). Apple processes the payment, and Apple’s Media Services Terms and Conditions also apply. The App Store shows the price in your local currency, including taxes.
Auto-renewal. The subscription renews automatically at the end of each period and Apple charges the fee unless you cancel at least 24 hours before the period ends.
Cancellation. You can cancel at any time in iPhone Settings → [your name] → Subscriptions; features remain available until the end of the paid period. Deleting your account does not by itself cancel the subscription.
Refunds. Refunds are requested from Apple (reportaproblem.apple.com) under Apple’s rules. This does not affect your statutory consumer rights.
Trials and discounts. If we offer a free trial or discount, the app shows its terms before purchase; unless cancelled, the paid subscription starts when the trial ends.
Price changes. Apple notifies you of subscription price changes according to its own process; for price increases, your consent to renewal is required where the law or Apple requires it.
After the subscription ends, the free plan’s limits apply. We do not delete the memories you have already uploaded because of this; you can still view and download them.

Right of withdrawal. For purchases made through Apple, you can exercise the consumer right of withdrawal under Hungarian Government Decree 45/2014 (II. 26.) in accordance with Apple’s terms. If you expressly request that the digital service start before the withdrawal period ends and acknowledge that you thereby lose your right of withdrawal, you can no longer withdraw once performance has begun (s. 29(1)(m) of the Decree).

10. Availability and changes

We aim to keep the Service running continuously and securely, but cannot guarantee uninterrupted operation: it may be temporarily unavailable due to maintenance, updates or causes beyond our control (e.g. a provider outage). We announce planned, longer maintenance in advance.

We may develop and change the Service. If we were to materially reduce a paid feature, we will tell you in advance, and your statutory rights (e.g. to terminate the contract) apply.

We recommend keeping your original photos and videos on your own device or in other storage as well; the Service is not a substitute for backing up your photo library.

11. Termination

You can terminate the contract at any time by deleting your account in the app (Settings). You can download your data beforehand. You must cancel the subscription separately with Apple.
We may terminate the contract with 30 days’ notice sent by email or in the app; in that case we refund the unused, prepaid part of the subscription pro rata.
With immediate effect, we may suspend or terminate an account if you seriously or – despite a warning – repeatedly breach these Terms (especially section 6), or where required by law, an authority or a court.
If we were to discontinue the Service, we will announce it at least 60 days in advance and give you the opportunity to download your data.

On termination we delete your data within the periods set out in the privacy policy.

12. Liability

We provide the Service in accordance with the contract and the law. If the digital service is defective, you have the rights set out in the Hungarian Civil Code and in Government Decree 373/2021 (VI. 30.) on contracts for the supply of digital content and digital services between consumers and businesses (e.g. repair, price reduction, termination of the contract).

We are not liable for content uploaded by users, for faults in the user’s own device, internet connection or third-party services (e.g. Apple), or for damage caused by unavoidable circumstances beyond our control (force majeure). For the free plan, to the extent permitted by law, our liability is limited to direct, proven damage.

These limitations do not apply to liability for breaches committed intentionally or with gross negligence, or for breaches causing harm to life, physical integrity or health (Hungarian Civil Code s. 6:152), and do not limit your statutory consumer rights.

If your content or unlawful use of the Service causes damage to a third party and a claim is brought against us as a result, you are responsible for it.

13. Complaints and disputes

You can contact us with questions or complaints at [Contact email] or by letter to our registered office. We respond to written complaints in substance, in writing, within 30 days at the latest.

If we reject your complaint or we cannot reach agreement, as a consumer you can:

turn to the conciliation board (békéltető testület) competent for your place of residence or stay (contact details: bekeltetes.hu); we cooperate in conciliation board proceedings;
lodge a complaint with the consumer protection authority (the county government office for your place of residence);
go to court.

Remedies relating to data protection are described in the privacy policy.

14. Governing law

These Terms and the contract are governed by Hungarian law. If you are a consumer living in another EU member state, this does not deprive you of the protection of the mandatory consumer protection rules of your country of residence, and you may also bring proceedings in the courts of your place of residence.

15. Changes to these Terms

We may change these Terms where justified (e.g. a change in law, a new feature, security reasons). We will notify you in the app or by email at least 15 days before a change takes effect, and at least 30 days before a material change to your disadvantage. If you don’t agree, you can terminate the contract free of charge before the change takes effect; continuing to use the Service counts as accepting the change.

16. Miscellaneous

If any provision of these Terms is invalid, the remaining provisions remain in effect. Not exercising a right does not mean waiving it. We may transfer our rights and obligations under these Terms to a legal successor, without prejudice to your consumer rights; we will notify you if we do.